Privacy policy

Basic information on Data Protectiontos

Responsible	NRG EUROPA S.L.
Purpose	Online service provision Web user management Commercial communications related to our services
Legitimation	Express consent and legitimate interest
Addressees	No data is passed on to third parties, unless legally obliged to do so.
Rights	Access, rectify and delete data, as well as other rights, as explained in additional information
Additional information	Additional and detailed information on Data Protection can be found in the attached clauses at https://gaiaexploracion.com/en/privacidad

At NRG EUROPA S.L. we work to offer you the best possible experience with our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe we should be transparent about it.

Therefore, and for the purposes of the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (hereinafter, "GDPR") on the protection of individuals with regard to the processing of personal data and the free movement of such data, and LAW 34/2002, of 11 July, on Information Society Services and Electronic Commerce (hereinafter, "LSSI"), NRG EUROPA S.L. informs the user that, as the data controller, it will incorporate the personal data provided by users in an automated file.

Our commitment starts by explaining the following to you:

Your data is collected to improve the user experience, based on your interests and needs.
We are transparent about what data we collect about you and why we collect it.
We aim to provide you with the best possible experience. Therefore, when we use your personal information, we will always do so in a compliant manner, and where necessary, we will ask for your consent
We understand that your data belongs to you. Therefore, if you decide not to authorise us to process it, you can ask us to stop processing it.
Our priority is to ensure your security and to treat your data in accordance with European regulations.

If you would like more information about how we process your data, please see the different sections of the privacy policy below:

Who is the controller of your personal data?

Identidad: NRG EUROPA S.L.
Registered office: Polígono Industrial y Tecnológico, Nave E08 C.I.F. No: B16761256
Email: administracion@gaiaexploracion.com

NRG EUROPA S.L. has appointed a Data Protection Officer or an internal contact person within its organisation. If you wish to make a query in relation to the processing of your personal data, you can contact him by email at administracion@gaiaexploracion.com

What personal data do we collect?

The personal data that the user may provide:

Name, address and date of birth.
Telephone number and e-mail address.
Location.
IP address, date and time you accessed our services, internet browser you are using and details of your device's operating system.
Any other information or data you choose to share with us.

In some cases, it is compulsory to fill in the registration form in order to access and enjoy certain services offered on the website; likewise, failure to provide the personal data requested or to accept this data protection policy will make it impossible to subscribe or register.

Why and for what purpose do we process your data?

NRG EUROPA S.L. processes the information provided by interested parties for the following purposes:

Manage the sending of the information you request from us.
To develop commercial actions and carry out the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and information tasks, being able to carry out automatic assessments, profiling and customer segmentation tasks in order to personalise treatment according to their characteristics and needs and improve the customer's online experience.
Develop and manage any competitions, prize draws or other promotional activities that may be organised.
In some cases it will be necessary to provide information to authorities or third party companies for auditing purposes, as well as to handle personal data from invoices, contracts and documents in order to respond to customer or government complaints

We inform you that the personal data obtained as a result of your registration as a user will form part of the Register of Processing Activities and Operations (RAT), which will be updated periodically in accordance with the provisions of the GDPR.

What is the legitimacy for the processing of your data?

The processing of your data may be based on the following legal bases:

Consent of the interested party for the contracting of services and products, for contact forms, requests for information or registration in e-newsletters.
Legitimate interest for the processing of our customers' data for direct marketing purposes and the express consent of the data subject for all matters relating to automatic assessments and profiling.
Compliance with legal obligations for fraud prevention, communication with public authorities and third party claims.

How long do we keep your data?

The processing of the data for the purposes described will be maintained for the time necessary to fulfil the purpose for which it was collected (for example, for the duration of the commercial relationship), as well as for the fulfilment of the legal obligations arising from the processing of the data.

To which recipients is your data communicated?

In some cases, only when necessary, NRG EUROPA S.L. will provide user data to third parties. However, the data will never be sold to third parties. External service providers (e.g. payment providers or delivery companies) with whom NRG EUROPA S.L. works may use the data to provide the relevant services, however, they will not use such information for their own purposes or for transfer to third parties.

NRG EUROPA S.L. endeavours to ensure the security of personal data when it is sent outside the company and ensures that third party service providers respect confidentiality and have appropriate measures in place to protect personal data. These third parties are obliged to ensure that the information is handled in accordance with data privacy regulations.

In some cases, personal data may be required by law to be disclosed to public bodies or other parties, only what is strictly necessary for the fulfilment of such legal obligations will be disclosed.

The personal data obtained may also be shared with other group companies.

Where is your data stored?

In general, data is stored within the EU. For data that is sent to third parties outside the EU, we will ensure that they offer a sufficient level of protection, either because they have Binding Corporate Rules (BCR) or because they have signed up to the Privacy Shield.

What rights do you have and how can you exercise them?

You can address your communications and exercise your rights by sending a request to the following e-mail address: administracion@gaiaexploracion.com.

Under the provisions of the GDPR you can request:

Right of access: you may request information about the personal data we hold about you. Right of rectification: you can communicate any changes to your personal data.
Right to erasure and the right to be forgotten: you can request the deletion of your personal data after it has been blocked. Right to limit processing: this means restricting the processing of personal data.
Right to object: you can withdraw your consent to the processing of your data by objecting to further processing.
Right to portability: in some cases, you may request a copy of personal data in a structured, commonly used and machine-readable format for transmission to another data controller.
Right not to be subject to individualised decisions: you can ask not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects or significantly affect the data subject.

In some cases, your request may be refused if you request the deletion of data necessary for compliance with legal obligations.

In addition, if you have a complaint about the processing of your data, you can lodge a complaint with the data protection authority.

Who is responsible for the accuracy and veracity of the data provided?

The user is solely responsible for the veracity and correctness of the data included, exonerating NRG EUROPA S.L. from any liability in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the registration or subscription form. NRG EUROPA S.L. reserves the right to terminate the services contracted with users in the event that the data provided is false, incomplete, inaccurate or not up to date.

NRG EUROPA S.L. is not responsible for the veracity of the information that is not of its own elaboration and of which another source is indicated, so it does not assume any responsibility for hypothetical damages that may arise from the use of such information.

NRG EUROPA S.L. reserves the right to update, modify or delete the information contained in its web pages and may even limit or deny access to such information. NRG EUROPA S.L. is exonerated from liability for any damage that the user may suffer as a result of errors, defects or omissions in the information provided by NRG EUROPA S.L. provided that it comes from outside sources.

Likewise, the user certifies that he/she is over 14 years of age and that he/she has the necessary legal capacity to consent to the processing of his/her personal data.

How do we handle personal data of minors?

In principle, our services are not specifically addressed to minors. However, in the event that any of them are addressed to minors under fourteen years of age, in accordance with Article 8 of the RGPD and Article 7 of the LO3/2018, of 5 December (LOPDGDD), NRG EUROPA S.L. will require the valid, free, unequivocal, specific and informed consent of their legal guardians to process the personal data of minors. In this case, the DNI or other form of identification of the person giving consent will be required.

In the case of persons over fourteen years of age, data may be processed with the consent of the user, except in those cases in which the law requires the assistance of the holders of parental authority or guardianship.

What security measures do we implement to protect your personal data?

NRG EUROPA S.L. has adopted the legally required levels of security for the protection of Personal Data, and endeavours to install other additional technical means and measures within its reach to prevent the loss, misuse, alteration, unauthorised access and theft of Personal Data provided to NRG EUROPA S.L..

NRG EUROPA S.L. is not liable for hypothetical damages or losses that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operation of this electronic system, caused by reasons beyond the control of NRG EUROPA S.L.; delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Centre, in the Internet system or in other electronic systems, as well as damage that may be caused by third parties through illegitimate interference beyond the control of NRG EUROPA S.L.. Nevertheless, the user must be aware that Internet security measures are not impregnable.

Links to other websites

The website www.gaiaexploracion.com may contain links to other websites. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of that website, and NRG EUROPA S.L. disclaims any responsibility for its privacy policy.

How do we use cookies??

The NRG EUROPA S.L. website uses cookies to optimise and personalise your browsing experience. Cookies are physical information files that are stored in the user's own terminal, the information collected through cookies is used to facilitate the user's browsing of the portal and optimise the browsing experience. The data collected through cookies may be shared with the creators of the same, but in no case will the information obtained by the same be associated with personal data or data that can identify the user.

However, if you do not want cookies to be installed on your hard drive, you can configure your browser to prevent the installation of these files. For more information, please see our Cookies Policy https://gaiaexploracion.com/en/politica-cookies.

Can the privacy policy be changed?

This privacy policy is subject to change. We recommend that you review this privacy policy from time to time.